99gt Responsible Gaming — Build Safe & Healthy Gaming Habits

Responsible gaming is a mindset where gaming stays a form of entertainment — not a source of income or an addiction. At 99gt, we believe every user's mental health and financial well-being is our highest priority.

Online gaming is growing fast in Bangladesh. Played the right way, it's a great source of entertainment. But without limits, it can cause real harm. That's why 99gt has invested in building a culture of responsible gaming from day one — not just to write policies, but to make a genuine difference in your life.

Responsible gaming rests on three core pillars: Awareness — being honest with yourself about your gaming habits; Control — setting your own limits on time and money; and Support — never hesitating to seek help when you need it. 99gt is always here to support you across all three pillars.

Gaming addiction often develops gradually. If you notice any of the signs below in yourself or someone close to you, it's important to act quickly.

• Feeling the urge to bet more to chase money you've already lost.
• Wanting to stop gaming but being unable to — and always coming back.
• Neglecting family, friends, or work because of gaming.
• Taking on debt or dipping into savings to fund gaming.
• Lying to or hiding things from family about your gaming.
• Feeling restless, irritable, or low when you're not playing.
• Gaming is affecting your sleep, meals, or daily routine.
• Turning to gaming as a way out of financial problems.

99gt offers several effective tools to help keep you safe on the platform. They're completely free to use and can be accessed anytime from your account settings.

Setting limits is the most effective way to game responsibly. At 99gt, it only takes a few minutes. Just follow the steps below.

If you feel you need a short break or a longer time away from gaming, use the self-exclusion feature. It's a powerful and effective step to take.

• Short-Term Break: Activate "cooldown" mode for anywhere between 24 hours and 30 days. During this period, no bets or deposits can be placed.
• Long-Term Exclusion: Deactivate your account for anywhere between 1 month and 5 years. During this time, you won't receive any marketing communications either.
• Permanent Closure: You can permanently close your account at any time. Any remaining balance will be returned to you.
• Apply by Email: Email us at support@99gt.bet with the subject "Self-Exclusion Request" and the process will be completed within 24 hours.

Answer the following questions honestly. If you answer "Yes" to five or more, consider seeking professional help.

99gt is strictly for users aged 18 and above. We have strong measures in place to keep minors away from online gaming, and we're here to support families too.

• KYC Verification: Age is verified at registration through a national ID or passport.
• Family Protection: If a parent notifies us, any minor's account will be closed immediately.
• Device Protection: Use the following software on family members' devices: Net Nanny, Cyberpatrol, GamBlock.
• Responsible Parents: Have open conversations with your children about the risks of online gaming.

Responsible gaming doesn't mean quitting — it means enjoying it smartly. These simple tips will keep your gaming experience a positive one.

• Set a budget before you start playing and don't go beyond it.
• Don't treat gaming as a source of income — it's entertainment, not an investment.
• Set a time limit for each session and use a timer to keep track.
• Avoid gaming when you're feeling stressed, angry, or down.
• After a loss, resist the "just one more round" mindset.
• Take regular breaks — at least 10 minutes every hour.
• Maintain healthy social connections with family and friends.
• Review your gaming history once a month — how much time and money you've spent.